Help and Support Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Response Warranty

  • Our team of technicians will do their best to answer to your advice enquiries in less than 1 hour. If, however, the issue you have stumbled upon calls for assistance from our Admin =Dept,= we’ll forward the ticket to the person on shift and will post a note to tell you.

  • Top quality support service
  • Professional Tech Help Service

  • We give you around the clock customer help by using a ultra–fast ticket system built into your Control Panel. You can contact us whenever you want about any of the apps that come pre–configured on the virtual server, such as the desired Linux OS version, the server admin panel and our in–house designed Online Control Panel.

  • Intuitive help center
  • A Descriptive Help Section

  • A complete and constantly updated knowledge base is incorporated into our custom–built Online Control Panel. It includes quick tips on how to perform all the standard web site administration duties. The Help area gives you exhaustive how–to tutorials and step–by–step video guides. You can gain access to the Help zone by clicking the Help or Video buttons in the right part of each Control Panel section.