Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • In the Online Control Panel you can find an exhaustive Help Center section featuring many help articles and commonly asked questions. They are answered by our support team of well–trained technicians. Just fill in your question and our intelligent software will return the best answer.

  • Top quality support service
  • Instructional Video Clips

  • We have compiled a collection of instructional video tutorials that visually display how you can take care of a typical issue associated with your shared packages account. You’ll find the tutorial videos in the Help Center section.

  • Intuitive help center
  • A One–Hour Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24–7–365 customer care service with a one–hour support ticket response guarantee. A team of well–trained technicians will be available to you to reply to all the queries that you could possibly have. During non–busy periods, an answer will be provided in even less than 20 minutes.