Customer Support Channels
A One–Hour Support Ticket Response Guarantee
Every help request you send to us will be replied to within maximum 1 hour. In case your support ticket or email needs additional assistance from a server administrator, we’ll without delay forward it and leave a comment to inform you that your issue is being worked on. If you take advantage of our Optional Managed Services package, any of the server management services included there will be executed at a time of your choosing.
An Excellent Help Desk Service
We’ll be at your disposal 24x7 to reply to any queries that you may have connected to our Online Control Panel or any of the apps that we have installed on your behalf on the dedicated hosting server. If you also need assistance tackling server management procedures, you can examine our Optional Managed Services package, which includes backup disk storage space, weekly OS updates, server monitoring and rebooting services, as well as troubleshooting and installation services
A User–Friendly Help Area
We have equipped the Online Control Panel with an elaborate knowledgebase, which offers exhaustive explanations of all its features and functions. In addition, we have filmed in–depth video tutorials that will further explain to you how to carry out a specific action or resolve a typically experienced problem. The help articles and the tutorial videos are readily reachable from each section of the Online Control Panel via the Videos and Help buttons located in the upper right corner.