A 99.9% Server Uptime
We have built our shared hosting system using stable hardware components and heavily customized software. Our system administrators have installed a modified version of Security–Enhanced Linux on our web hosting servers in order to guarantee utmost safety and dependability. We’ve added several denial–of–service protection mechanisms combined with very powerful firewall software to make sure our network is impenetrable and safe.
Our shared packages packages include a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our uptime guarantee remains the same.
A 99.9% Network Uptime
Aside from our cloud hosting system, we have also built our very own internal network in all our datacenters. Everything is based on enterprise–level hardware elements fabricated by Juniper. On top of that, on every single router, we’ve placed a firewall with an intricate algorithm with the intention to filter all shady requests.
Therefore, in all our datacenter facilities – in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe and in our data center in AU, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Although we have done pretty much everything to minimize all potential risks with our cloud hosting plans and regardless of the fact that our company offers premium–quality tech support, there are instances when the client is just not happy with what we offer. Or he has to move to a more robust hosting solution, such as a virtual private server or a dedicated hosting server.
That’s the reason why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not content, you will receive a full refund.
24/7 Technical Support
We have meticulously chosen each member of our 24x7 support staff so that we can provide the best possible technical support that you can possibly get. Each one of our technicians has many years of experience working with hosting accounts behind his back, therefore they know very well what they are doing. Moreover, they’re available to you 24/7 – you will be able to call them whenever you want and they will get back to you as quickly as possible.
Their average ticket response time is well under twenty minutes, whilst with many other hosting vendors you need to wait for days. Plus, we offer a 1–hour response time guarantee. No matter what happens, your inquiries will be replied to in less than 1 hour.