Although this isn't the keyfactor to help you recognize a trustworthy shared hosting provider from a bad one or a reseller from a real supplier, being able to call and communicate with a live person is an indicator that you aren't using the services of a one-person firm and that you'll be able to get in touch with somebody whenever you're looking for support. The phone support for hosting services may range from common to dedicated, therefore the problems which can be resolved through a phone call vary based on the specific provider. In the general case, these issues are more basic and feature billing or 1st level tech issues since more difficult matters usually require a support ticket where both you and the administrators can track the proceedings with a given issue. However, being able to call your provider can save you a lot of time and efforts for the numerous small issues that will eventually appear when you manage your web hosting account.
Phone Support in Shared Hosting
In case you decide to acquire one of our shared packages, you can speak with our customer support crew over the phone for 14 hrs every day. We will help you select the perfect package for your web sites since we realize that it's better to discuss this kind of matters with a live person. If you already own an account, we will assist you with any kind of sales/billing questions as well as general issues, even with some tech matters that don't involve too much time or escalation to a system administrator because it is more appropriate to open a ticket for time-consuming troubles and have the correspondence in one place. We now have telephone numbers in the United States, the UK and Australia, so you'll be able to call the one you prefer and talk to our representatives.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server packages that we supply feature real-time phone support for 14 hours a day. If you wonder which plan is suitable for your sites, you would like to find out more about a plan's features or you'd like to have any other info on our solutions, you can call any of the local phone numbers that we have in the United States of America, the United Kingdom and Australia and our support agents will assist you. If you currently own an account, you'll be able to get in touch with us about general and sales matters, although we're usually able to help with a lot of technical issues as well. For strictly tech problems you will need to take advantage of our built-in ticketing system where the correspondence between you and our tech support team will be in 1 place, which is the better option when your problem needs extra time to be dealt with or it has to be escalated to our system administrators.