If you ever have any questions in regard to your hosting account or you experience a problem with your websites, you’ll have to touch base with the respective hosting company’s tech support team. It may not make any difference how soon they will answer if you have a general enquiry, but an issue such as a thwarted app update, for instance, may result in your site becoming damaged or inaccessible online. And the longer you wait for the support team to get back to you, the longer the website will be offline. In case you offer goods or services online, any downtime will affect your website in an undesirable way and you may lose current or prospective visitors. Lots of hosting providers, especially resellers, respond to trouble tickets and emails within twenty four hours, but in the electronic epoch this is much too long, since customers will hardly ever revisit a site that’s not working correctly over a prolonged span of time.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting for hours on end, or even one whole day, to receive a reply to an email or a client support ticket. Irrespective of when you get in touch with us, we will help you out within less than 60 minutes with any technical or sales enquiries that you may have. In reality, our actual response time hardly ever surpasses twenty-thirty minutes. Since we’re available 24-7, you will always receive support in a well-timed fashion and we realize how essential this is in the Internet age. Soon after you contact us, we will reply to your inquiries. If you run into any technical predicament, we will resolve it on your behalf, or we’ll provide you with all the needed information if there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client service team reps will be at your disposal all the time and they’ll respond to any support ticket that you open from our web hosting Control Panel within maximum one hour. The response time is guaranteed irrespective of whether you’ve got a generic question connected to your semi-dedicated server or you chance upon some obstacle and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time it is, we’ll be there to lend you a helping hand, as we are available 24 hours a day, 7 days a week to deal with any billing, technical or general issue. In case you get in touch with us about anything that is within our capability, we will resolve it before we respond to you, which suggests that you will not have to wait around for hours or even days while the problem lingers. In case there is something that you need to do on your end, we’ll supply you with the required information – what workable solutions to try, what actions to take, etc.