A live chat is a real-time method of communication between a hosting company's support crew and its customers. It is a very efficient way to get some info about the hosting services or get some issue resolved as you are speaking with a live agent. The advantages of using a live chat service rather than calling or opening a ticket are the lower chance of mistakes at the time you exchange info such as usernames or domain names, the quicker response time as the communication is real-time as well as the fact that you don't have to stay on the chat constantly - you are able to do something else while the agent examines the issue in question. Also, you are able to be a part of a live chat room from any computer that is connected to the web, avoiding the telephone costs that you'll need to pay when you are calling to a different country.
Live Chat Support in Shared Hosting
As we acknowledge the fact that a lot of troubles can be resolved when you chat with a live person, we supply a live chat service for all of our prospective and existing customers. Our chat is available every day and our support representatives will help you with a variety of questions and issues. In case you are not our customer yet, you are able to find out more about our shared hosting plans and the hosting platform in general so as to be certain that your websites will run properly on our servers. In case you already have an account and you have some questions or you have any kind of problems with any of our solutions, you'll be able to get in touch with us through the live chat and we can supply you with the needed details or assist you to troubleshoot the problem. You will need to open a support ticket for specific issues that require more time or the help of a sysadmin, but for the majority of basic issues you'll get help on the spot.
Live Chat Support in Semi-dedicated Hosting
When you use the live chat support service that we supply with all our Linux semi-dedicated hosting, you'll be able to get the the right answers for any questions you have or have various troubles resolved quickly. The chat service is available each and every day, therefore you'll be able to speak to an agent even on weekends and holidays. In the event that you're unsure which package is better for your sites or if our revolutionary cloud hosting platform matches some system requirements, you can join the live chat prior to purchasing anything. In case you are an active customer, you will be able to get more information about billing issues, account settings as well as various common technical problems you may experience, for example if you can't install an email account in a client on your personal computer. The live chat will save you a lot of time no matter where you are or when you get in touch with us.