A ticketing system is the most widely used means of correspondence that hosting providers offer to their customers. It’s most often part of the billing account and is the fastest way to fix a problem that requires a certain amount of time to examine or that has to be escalated to a sysadmin. In this way, all replies contributed by either party will be stored in one location in case somebody else needs to work on the problem at hand and the info in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the web hosting Control Panel, which suggests that you will need to sign in and out of at least 2 accounts to accomplish some task or to get in touch with the company’s customer care staff. In case you wish to manage several domain names and each one of them is hosted in its very own account, you will need to use even more accounts simultaneously. Also, it may take a substantial length of time for the provider to reply to your ticket requests.