Although the web hosting service supplied by the different companies is relatively the same, every provider has a personalized platform with its own modifications and ways to execute specific things. In such a situation, an elaborate knowledge base will be stunningly useful both for people with little to no prior experience and for technically advanced users who will at some point find out how particular operations are completed, but will waste valuable time in the meantime. The aim of such a knowledge base is to help make the service fast and simple to use, saving users a lot of time and effort. The result is happier clients, since they can swiftly find the info they require, and considerably less work for the customer support staff members, because usually most of the enquiries and issues that clients have are already included in the knowledge base. In case the articles themselves are written well and encompass more topics, you’ll be able to find out more not only about your account, but also about the web hosting service in general.
Extensive Online Documentation in Shared Hosting
If you have purchased your first shared hosting
account from our company or have transferred your website over to us, you will become familiar with our services and our in-house developed Hepsia hosting Control Panel very quickly thanks to the fact that we have prepared an extensive online knowledge base where you can find all the info that you will ever need – both general info in regards to the service as a whole and more concrete info about the different features that you can use and the challenges that you could confront. The articles are located in 2 places. The whole article archive is accessible through the Help section of the Control Panel. You can access articles that are dedicated to the different functions in each section of the Control Panel as well. You can become aware of how to accomplish practically everything, from creating an .htaccess file to administering a mailing list, and all the articles feature step-by-step guides, so you won’t ever get disorientated on account of an unclear text. Surely, if you run into a more specific obstacle and you don’t find anything about it in our knowledge base, you can touch base with our client service team 24-7.
Extensive Online Documentation in Semi-dedicated Hosting
The Help section of the Hepsia hosting Control Panel, which is included in our Linux semi-dedicated hosting
, will permit you to access the thorough online support documentation that we have compiled for you. The articles offer general information about our web hosting services, how-to manuals about the various features that you can use, plus troubleshooting instructions that can help you solve common issues that you may chance upon. The topics that we have included cover more or less everything, from elementary things such as how to host a new domain name
in the account, to more complex ones such as which SSH commands can be executed on the semi-dedicated servers. Relevant articles about the features of a specific section of the Control Panel will always be available on the right-hand side of the page that you’re on, while the complete article archive can be accessed through the all-encompassing Help section.