The customer support that you will get from your shared hosting supplier is really important, regardless of whether you have pre-sales questions and you aren't a client yet, or you've got some technical trouble with an active account. Timely and clear info about a question or a problem will save you a lot of time and efforts, not mentioning that this is generally a proof that you are ordering from a real website hosting supplier and not from a reseller. If you acquire a hosting account from a company that doesn't own its servers and it cannot access them right away, it is quite possible that you will wait for a day or two in order to have a reply to any question, so your websites may stay offline for a long time. Alternatively, a supplier which offers various ways of communication and has a technical support team available at any time will assist you to right away and help you minimize or fully avoid any kind of downtime and potential losses.
24/7 Customer Support in Shared Hosting
The customer and tech support services for all of our shared hosting packages are twenty-four-seven, so you can forget all about waiting for a couple of days to receive assistance. If you aren't our client yet, you can give us a call, chat with a consultant or send an e-mail message. If you currently have an account, you'll be able to open a support ticket in addition to the other three ways of communication. You are able to select the most appropriate way to contact us depending on what your location is or the equipment you use. We can help you for almost any webhosting-related query that you may have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even then the max response time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting that we provide come with 24/7 customer and technical support, which means that whatever the issue you experience, you can contact us and we will help you quickly. The guaranteed response time for any email message or support ticket that you open from your Hepsia web hosting Control Panel is only 1 hour; typically the reply time hardly ever is more than twenty minutes. In addition, we offer phone support with a couple of local numbers worldwide and a live chat, so that you will be able to contact us and receive additional details about our services even if you don't have an account yet. We're able to assist you with any question or a difficulty you have - payment methods, plan specs, email setup, web hosting account settings, etc. If you employ our services, you will not ever experience a situation where you need to wait for a day or two to get an issue resolved like you may have to do with various other service providers.
24/7 Customer Support in VPS Web Hosting
If you buy a virtual private server from our company, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we have a couple of local telephone numbers in the United States of America, the United Kingdom and Australia as well as a live chat service. If you are a current customer and you're looking for assistance with a technical issue which requires more time to analyze or resolve, you're able to open a support ticket through your billing account or you'll be able to send an e-mail and we will handle the problem and send you an answer within one hour. The reply time is warranted 24/7, which includes weekends and holidays, however for the vast majority of problems it takes no more than 30 mins to get support. The support service covers the VPS and all of the pre-installed software it includes, so if you need help with third-party software, you'll be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers Hosting
We know how important it is to have well-timed support in general, let alone when you operate an entire server, that's why each dedicated server that we offer comes with 24/7 support with 1-hour response time warranty whatever the matter. This service is totally free for any type of difficulties with the server or the software that was installed by our administrators through the setup, which means that you'll be able to get in touch with us as many times as you need, even during holidays. You could either open a trouble ticket from your billing area or you could send an e-mail message, and the actual response time for both rarely surpasses 30 minutes as we have admins available twenty-four-seven. If you need general information about our servers or you have a billing question/issue, you may also call one of the local phone numbers that we have on as many as three different continents or you may use our live chat service and speak to a representative online. For third-party software assistance, we offer a Managed Services upgrade, which you will be able to include to your server plan from your billing Control Panel.